Covid-19

Our #1 priority has always been your safety!

Here are some important things you need to know:

1. All arcade games will be sanitized after every game play.
2. Hand sanitizer stations are located throughout the facility. (Please note: We use Natural Concepts Gel Hand Sanitizer which contains perfume – if you have any allergies or would not like to use this type – please bring the type of sanitizer that you prefer).
3. Customers should sanitize their hands once they have entered the building.
4. Laser Tag games will operate with up to 26 players (instead of 38). There may be other players in your booked games and the lobby / arcade area.
5. All laser tag vests will be sanitized between each game. Vest holders are changed colours to ensure that we can clean each vest and rotate properly.
6. Each room within the facility has a UV HEPA Air Purifier.
7. Bathrooms will be sanitized continuously.
8. Our seating area has been reduced. Tables and chairs will also be sanitized after every customer.
9. We ask that if you are sick, have a cough or fever that you do not visit.
10. Please maintain 6 feet between other patrons as well as our employees where possible.
11. As of July 29, 2021 masks are now mandatory indoors for anyone over the age of 12.

We will not be requiring proof of vaccine to enter Planet Lazer Kelowna. The requirements apply to indoor high intensity group exercise and other similar activities.

Our arcade is equipped with the latest technologies!
We’ve eliminated the need for tokens and tickets, and now are using GAME CARDS!
Simply tap your card on a game reader on the game you’d like to play, and that’s it!
Your tickets are loaded automatically!
After playing your games, visit our redemption center – tap your card, and get your prizes!
Save your credits or tickets for your next visit, or spend them all!
It’s your choice!
This is another step Planet Lazer Kelowna has taken
to ensure the safety of our guests by removing excess touch points,
such as tokens and coupons or tickets.

We use a product called EP-50 Cleaner Disinfectant on all hard surfaces including our lazer tag equipment and arcade games, which is approved by the BC Health Authority to battle COVID-19. We have 38 lazer tag vests and are able to rotate very easily between each group to allow for a complete disinfection of the equipment.

Hand sanitizer is available throughout our lobby for your convenience. (Please note: We use Natural Concepts Gel Hand Sanitizer which contains perfume – if you have any allergies or would not like to use this type – please bring the type of sanitizer that you prefer).

Each room in our facility has True HEPA Filter Air Purifiers.

We encourage anyone who is planning on visiting us to fill out an online waiver
and watch our “How to Play” video in advance using the links on our website.

Last but not least, our capacity is now limited so we encourage you to call
ahead of time to ensure there is space.